FREQUENTLY ASKED QUESTIONS

WHEN WILL MY ORDER SHIP? +

Regalis ships all web orders on Tuesdays and Thursdays.

WHAT IS YOUR ORDER CUTOFF TIME? +

Regalis has a firm order cutoff at 3 pm EST. Orders received after this time will be bumped to the next available shipping day (Tuesday & Thursdays).

IS EVERY PRODUCT IN STOCK WHEN I PLACE MY ORDER ONLINE? +

Regalis takes pride in stocking a unique portfolio of products however there are some instances when product arrives late from overseas and must be bumped to the next available shipping day. If you are concerned about needing product on a specific day of arrival, please email us: questions@regalisfoods.com

I HAVE PRODUCT QUESTIONS, HOW DO I REACH SOMEONE? +

Please direct all urgent questions to questions@regalisfoods.com and a member of our team will respond within 24 hours.

CAN I CALL-IN WITH SPECIFIC QUESTIONS? +

Unfortunately we are a small team and are not equipped to answer questions over the phone. Please direct all questions to questions@regalisfoods.com and a member of our team will respond within 24 hours.

CAN I INCLUDE A PERSONAL NOTE ON MY ORDER? +

Unfortunately at the moment, we are unable to enclose personal letters on orders. We are working on adding this feature in the near future. Thank you for your patience.

DO I NEED TO BE HOME TO RECEIVE MY FEDEX ORDER? +

Yes, please be home to accept your fedex delivery. FedEX requires a direct signature for any order over $150. We are unable to offer credits or returns on orders that were not deliverable and subsequently temperature abusesd.

FRESH TRUFFLE HANDLING INSTRUCTIONS

HOW DO I STORE FRESH TRUFFLES UPON ARRIVAL? +

Fresh Truffles should be wrapped in dry paper towels upon arrival and should be stored in a closed container or bag. Refrigeration is a must. It is very important that the truffles are kept dry and also that they not touch plastic for extended periods of time as moisture does cause them to deteriorate. Truffles SHOULD NOT be stored with rice.

SHOULD I STORE TRUFFLES IN RICE? +

Although historically the storing of truffles in rice is recommended, rice actually pulls all moisture and flavor out of the truffle and will shorten shelf life by over 50%. Instead, Regalis recommends storing fresh truffles in tupperware or glass with the addition of whole unbroken chicken eggs. Truffles continually are producing aroma compounds and if stored with eggs, they will “truffleize” and permeate the interior egg yolk by sheer close proximity. This means that you can enjoy eggs that will ultimately taste like truffles without even having to use your treasured truffle! Other items that “truffeize” extremely well are butter, duck fat, or cheese. Truffles do have an incredibly short shelf life and you can expect a short life of up to 5 days. Although, this can be stretched to 10 days if kept continually cold and wrapped individually in dry paper towels.

HOW LONG WILL MY FRESH TRUFFLE BE GOOD FOR? +

For the best aroma and flavor experience consume fresh truffles within 48 hours of receiving.

PREPARATION & COOKING INSTRUCTIONS? +

Fresh truffles are best when served at room temperature. Remove truffles from the refrigerator 2 hours before serving to bring to room temperature. White truffles in particular should never be heated but rather shaved atop a dish with either a truffle shaver, mandolin, or micro-planer “a la minute”, meaning, as soon as its served. Prolonged heat will kill any white truffle flavor so it is important to shave right before consuming. Black Truffles on the contrary can be cooked, and we find that warming/cooking does bring out even more flavor with regards to black truffles.

Truffles bind to fat, so for the best truffle experience, pair truffles with eggs, cheese, cream, or really any fat.

FAVORITE TRUFFLE RECIPE? +

Our favorite recipe is shaved atop vanilla ice cream with a drizzle of good olive oil (OMED is our preference), flake salt, and a little bit of honey.

CAVIAR HANDLING ANS SERVING QUESTIONS

SHOULD CAVIAR BE REFRIGERATED? +

Yes! Please store all caviar inside the refrigerator upon receipt. Caviar should be kept as cold as possible so we reccomend storing caviar on a bed of ice in the refrigerator. Do not freeze!

WHAT IS THE BEST WAY TO SERVE CAVIAR? +

Caviar should be served as cold as possible on a bed of ice.

HOW MUCH CAVIAR SHOULD I BUY? +

We recommend 15-30 grams (.5-1 oz) of caviar per person.

HOW LONG WILL CAVIAR KEEP? +

We recommend consuming caviar within 2 weeks of receipt. Technically caviar can last up to 3 months when vacuum sealed and kept at a constant 29* F, but that requires a special caviar fridge...

WHAT IS THE DIFFERENCE BETWEEN CAVIAR AND ROES? +

Technically "caviar" needs to originate from a sturgeon. All other "caviar" is considered a "roe".

SEAFOOD HANDLING QUESTIONS

WHAT DO I DO WHEN I RECEIVE A LIVE CRAB? +

Please be careful when unpacking your live crab. Their shells are covered in spines and they can tear your finger off! Jokes aside, please wear gloves when handling. Please keep your crab cold and consume within 24 hours of receipt. Live crabs will become weak and die the longer they stay out of water and out of refrigeration.

HOW LONG WILL MY LIVE SEAFOOD STAY LIVE? +

Live crabs will become weak and die the longer they stay out of water and out of refrigeration. Please consume within 24 hours of receipt.

WHAT IF MY LIVE SEAFOOD ARRIVES WEAK? +

We pride ourself in carefully packing all of our products especially our live seafoods. We pack our live product in temperature controlled boxes with the aid of ice packs and pump additional oxygen into every box to prolong liveliness. In the rare scenario that you're live seafood arrives dead please contact questions@regalisfoods.com and a member of our team will respond with instructions. We offer a 20% discount for dead seafood on arrival however unforunately we do not offer refunds or returns.

DOES FROZEN SEAFOOD SHIP WITH DRY ICE? +

Unfortunately due to FedEX safe shipping regulations, we are unable to ship frozen seafood items with dry ice. We instead ship all frozen seafood with ice packs and product will arrive partially thawed and ready to cook and consume.

MOMOFUKU LAB QUESTIONS

BONJI & HOZON QUESTIONS

HOW SHOULD BONJI BE STORED? +

Bonji must be refrigerated. The product will continue to ferment over time, and refrigeration will slow down this fermentation.

HOW LONG CAN I KEEP MY BONJI? +

Bonji lasts 12 months after its made in our kitchens. We recommend that you check the best by date on the bottom of your product.

HOW SHOULD HOZON BE STORED? +

Hozon should be refrigerated.

HOW LONG CAN I KEEP MY HOZON? +

Hozon lasts 12 months after its made in our kitchens. We recommend that you check the best by date on the bottom of your product.

IS HOZON SOY FREE? +

Unlike traditional miso, Hozon does not contain soybeans. However, this product is produced in a facility that also processes soy.

WHO CAN I CONTACT FOR MORE MOMOFUKU LAB Q'S? +

Please contact productinquiries@momofuku.com for additional quesetions.