Shipping Info
When will my order ship and when will I receive it?
We ship all orders Monday through Thursday. Due to our limited staff and the particular logistics of the items you may order, it may take 1-3 business days for the order to process prior to shipment. Any orders placed between 8 AM Thursday through the end of the weekend will be fulfilled on the next available shipping day.
We ship all perishable items through FedEx Priority Overnight Shipping. This means that once your order is shipped, it should arrive within 24 hours if it contains perishable items. Please know that we are ultimately at the mercy of FedEx, and FedEx can sometimes be delayed a day or two.
NOTE: ORDER NO LATER THAN 11/20 FOR THANKSGIVING. WE WILL NOT BE SHIPPING ORDERS AFTER 11/25 FOR THE HOLIDAY.
We ship all perishable items through FedEx Priority Overnight Shipping. This means that once your order is shipped, it should arrive within 24 hours if it contains perishable items. Please know that we are ultimately at the mercy of FedEx, and FedEx can sometimes be delayed a day or two.
NOTE: ORDER NO LATER THAN 11/20 FOR THANKSGIVING. WE WILL NOT BE SHIPPING ORDERS AFTER 11/25 FOR THE HOLIDAY.
I ordered a product that was on “pre-order,” will it arrive with my other items?
Any item labeled as either “pre-order” or “live/fresh seafood” is subject to availability from our partners. Although we do our best to keep our inventory as accurate as possible, the availability of these items is sometimes unpredictable. In order to minimize shipping costs, we will ship your order only once your pre-ordered items have arrived.
If you have any questions, please contact questions@regalisfoods.com and we will do our best to accommodate special requests.
Any items that are from Hokkaido, need to be ordered by Thursday for a delivery for the following week.
If you have any questions, please contact questions@regalisfoods.com and we will do our best to accommodate special requests.
Any items that are from Hokkaido, need to be ordered by Thursday for a delivery for the following week.
How much does shipping cost?
With so many fresh, delicate, and seasonal ingredients in our catalog, we take great care to ensure that anything you get from Regalis arrives swiftly and in excellent shape. To uphold this promise, we offer the following shipping rates: For all orders containing only non-perishable items, shipping is a flat rate of $25.
Receive free shipping on Regalis Branded items when purchased via Amazon Prime. Amazon "Buy Buttons" are visible on stocked Amazon items. For all orders containing perishable items, shipping is a flat rate of $50. We offer free shipping on all orders when a “Shipping Special Bundle” is purchased. Any specials that qualify for free shipping will be labeled as a “Regalis Shipping Special.”
Receive free shipping on Regalis Branded items when purchased via Amazon Prime. Amazon "Buy Buttons" are visible on stocked Amazon items. For all orders containing perishable items, shipping is a flat rate of $50. We offer free shipping on all orders when a “Shipping Special Bundle” is purchased. Any specials that qualify for free shipping will be labeled as a “Regalis Shipping Special.”
Can I add a personal note or message to my order?
Yes, simply add a “gift note” on the checkout page. The option to add a gift note is located under 'Extras', above where you would apply any type of coupon code. If you are having any trouble locating this option, please contact questions@regalisfoods.com before placing your order.
Can I cancel or return my order?
Due to our products’ freshness and scarcity, we cannot cancel an order that is already in process. Because we sell food products, we are not able to accept any returns. If you have received your order and there is something missing or incorrect, please contact questions@regalisfoods.com.
Can I change my shipping address after placing an order?
So long as the order has not yet left our facility, please contact questions@regalisfoods.com and we will update your shipping address for you. If necessary, a new tracking number will be generated as well. If the order has already shipped, we are unfortunately unable to reroute the package.
Is it possible to pick up my order from the warehouse?
For those nearby New York City, “pick up at Regalis” is an option during checkout. Selecting this option will eliminate shipping fees altogether. Once your order is placed, our team will contact you directly to schedule a date and time for pick-up between 9 am and 5 pm, Monday — Thursday. Please ensure you have coordinated your pickup time with the warehouse prior to your arrival at our warehouse. Please keep in mind that some of our products are shipped to you directly from the source, so not all orders will be eligible for this option.
What is your policy for late or disrupted shipments?
If unforeseen delays cause your shipment to be delayed to the point that any products perish, please contact questions@regalisfoods.com and we will work to resolve the issue as swiftly as possible.
What if I receive an incorrect or damaged shipment?
If there are any issues when your shipment arrives, please immediately photograph either the damaged or incorrect products and contact questions@regalisfoods.com. We are happy to support and assist however we can, but due to the freshness and inherent volatility of food products, we do require photographic evidence of any issues within 24 hours of receipt.