Frequently Asked Questions

Regalis ships all web orders Monday through Thursdays, however due to our limited staff during this time, it is currently taking our team 2-3 business days to process orders. 

We appreciate your patience and support in these challenging times.

Regalis has no order cutoff,  however due to our limited staff during this time, it is currently taking our team 2-3 business days to process orders. Regalis ships orders Mondays-Thursdays. Any order placed after 8 am EST on Thursdays will typically get pushed to the next available shipping day. We unforunately are unable to cancel orders that are in process or have been fulfilled.

Regalis takes pride in stocking a unique portfolio of products however there are some instances when product arrives late from overseas and must be bumped to the next available shipping day. Additionally, due to supply chain issues during these challenging times, some products are unfortunately not arriving as planned, and in these scenarios we will do our best to fulfill the majority of your order, and issue a credit for any unfulfilled items. For any other concerns please email us at: questions@regalisfoods.com

Unfortunately at this moment, we are unable to source dry ice. All frozen items will ship with multiple ice packs and will arrive cold, however some items might arrive partially thawed or completely thawed. Don't worry! In this scenario, the item can be refrozen, or put into the refrigerator.

Please direct all urgent questions to questions@regalisfoods.com and a member of our team will respond within 24 hours.

Unfortunately we are a small team and are not equipped to answer questions over the phone. Please direct all questions to questions@regalisfoods.com and a member of our team will respond within 24 hours.

Unfortunately at the moment, we are unable to enclose personal letters on orders. We are working on adding this feature in the near future. Thank you for your patience.

Yes, please be home to accept your fedex delivery. FedEX requires a direct signature for any order over $150. We are unable to offer credits or returns on orders that were not deliverable and subsequently temperature abused.

FRESH & FROZEN TRUFFLE HANDLING INSTRUCTIONS

Fresh Truffles should be wrapped in dry paper towels upon arrival and should be stored in a closed container or bag. Refrigeration is a must. It is very important that the truffles are kept dry and also that they not touch plastic for extended periods of time as moisture does cause them to deteriorate. Truffles SHOULD NOT be stored with rice.

Although historically the storing of truffles in rice is recommended, rice actually pulls all moisture and flavor out of the truffle and will shorten shelf life by over 50%. Instead, Regalis recommends storing fresh truffles in tupperware or glass with the addition of whole unbroken chicken eggs. Truffles continually are producing aroma compounds and if stored with eggs, they will “truffleize” and permeate the interior egg yolk by sheer close proximity. This means that you can enjoy eggs that will ultimately taste like truffles without even having to use your treasured truffle! Other items that “truffeize” extremely well are butter, duck fat, or cheese. Truffles do have an incredibly short shelf life and you can expect a short life of up to 5 days. Although, this can be stretched to 10 days if kept continually cold and wrapped individually in dry paper towels.

For the best aroma and flavor experience consume fresh truffles within 48 hours of receiving.

Fresh truffles are best when served at room temperature. Remove truffles from the refrigerator 2 hours before serving to bring to room temperature. White truffles in particular should never be heated but rather shaved atop a dish with either a truffle shaver, mandolin, or micro-planer “a la minute”, meaning, as soon as its served. Prolonged heat will kill any white truffle flavor so it is important to shave right before consuming. Black Truffles on the contrary can be cooked, and we find that warming/cooking does bring out even more flavor with regards to black truffles.

Truffles bind to fat, so for the best truffle experience, pair truffles with eggs, cheese, cream, or really any fat.

If you are wanting to shave your frozen truffle, only thaw partially. Once fully thawed, we recommend mincing or thinly julienning.

Our favorite recipe is shaved atop vanilla ice cream with a drizzle of good olive oil (OMED is our preference), flake salt, and a little bit of honey.

CAVIAR HANDLING AND SERVING QUESTIONS

Yes! Please store all caviar inside the refrigerator upon receipt. Caviar should be kept as cold as possible so we reccomend storing caviar on a bed of ice in the refrigerator. Do not freeze!

Caviar should be served as cold as possible on a bed of ice.

We recommend 15-30 grams (.5-1 oz) of caviar per person.

We recommend consuming caviar within 2 weeks of receipt. Technically caviar can last up to 3 months when vacuum sealed and kept at a constant 29* F, but that requires a special caviar fridge...

Technically "caviar" needs to originate from a sturgeon. All other "caviar" is considered a "roe".

SEAFOOD HANDLING INSTRUCTIONS

Please be careful when unpacking your live crab. Their shells are covered in spines and they can tear your finger off! Jokes aside, please wear gloves when handling. Please keep your crab cold and consume within 24 hours of receipt. Live crabs will become weak and die the longer they stay out of water and out of refrigeration.

Live crabs will become weak and die the longer they stay out of water and out of refrigeration. Please consume within 24 hours of receipt.

We pride ourself in carefully packing all of our products especially our live seafoods. We pack our live product in temperature controlled boxes with the aid of ice packs and pump additional oxygen into every box to prolong liveliness. In the rare scenario that you're live seafood arrives dead please contact questions@regalisfoods.com and a member of our team will respond with instructions. We offer a 20% discount for dead seafood on arrival however unforunately we do not offer refunds or returns.

Unfortunately due to FedEX safe shipping regulations, we are unable to ship frozen seafood items with dry ice. We instead ship all frozen seafood with ice packs and product will arrive partially thawed and ready to cook and consume.

All of our fresh day-boat fish is cut to order and fulfilled directly from our team of fisherman in Southern California. There is nothing fresher on the market. When we pack all of our fish, we use a salt-ice blend to ensure coldness is maintined throughout its journey from the dock to your door. This salt-ice slurry will smell fishy when you recieve. There is no need to panic! Please remove the fish from the plastic, pat dry and refrigerate immediately. Please do not judge the fish quality based on the smell of the shipping carton.

Please see our above comment regarding how we pack and ship all of our fish. All of our fish fulfills with a ice-salt mixture to ensure proper cooling throughout its journey from the dock to your door. If you still think there is something wrong with your order, please send us photos. We cannot process any claims without photos of the product recieved. Thank you for your support!

MOMOFUKU LAB QUESTIONS

BONJI & HOZON QUESTIONS

Bonji must be refrigerated. The product will continue to ferment over time, and refrigeration will slow down this fermentation.

Bonji lasts 12 months after its made in our kitchens. We recommend that you check the best by date on the bottom of your product.

Hozon should be refrigerated.

Hozon lasts 12 months after its made in our kitchens. We recommend that you check the best by date on the bottom of your product.

Unlike traditional miso, Hozon does not contain soybeans. However, this product is produced in a facility that also processes soy.

Please contact productinquiries@momofuku.com for additional questions.

WAGYU MEAT QUESTIONS

Yes absolutely! Due to the extremely high fat content, all of our wagyu can be frozen for long term storage without any degredation of quality.