When checking out select “pick-up at Regalis,” here are all the details you’ll need to know to retrieve your order:
We are open for local, scheduled pick-ups from Monday-Thursdays from 9 am-5 pm EST. If you have any specific requests please reach out to us at firstname.lastname@example.org and we will do our best to accommodate your needs. All local pick-up orders must be placed before Wednesday at 8:00am EST to ensure your order will be ready for Thursday or Friday pick-up. We will notify you once your order is ready.
Our Warehouse is open Monday-Thursday to fulfill shipments that will arrive from Tuesday-Friday. The warehouse is closed on Friday-Sunday for orders. Our order cut-off for potential same-day shipping is at 8am EST.
Our office hours are Monday-Friday 8am-5pm.
Due to the perishability of the goods we offer, as well as health and safety concerns with COVID-19, all sales are final. If you have received your order and there is something missing, incorrect, or not up to your standards, please email email@example.com for support.
We do ask that you reach out to us within 24 hours of receiving your order so that we can make the necessary assessment of the issue.
Unfortunately, once an order has been submitted, our team has already begun to process your order. If we can accommodate adding on additional items we will do our best to assist. Please feel free to reach out to firstname.lastname@example.org if accommodations are requested.
Regalis takes pride in stocking a unique portfolio of products, however there are some instances when product can arrive late from overseas and must be bumped to the next available shipping day. Additionally, due to supply chain issues during these challenging times, some products are unfortunately not arriving as planned. In these scenarios we will do our best to fulfill the majority of your order and/or offer a replacement if applicable and issue a credit for any unfulfilled items. For any other concerns please email us at email@example.com.
At this time, due to our small staff all questions should be directed to customer service at Questions@regalisfoods.com. We are working on adding the addition of a land line in the future, but at the current time the best way to get in touch with us is through e-mail.
CUSTOMER SERVICE INQUIRIES
Unfortunately, we are unable to retroactively add a coupon to an order already placed. In the event that a coupon was missed during check out, please contact firstname.lastname@example.org and we will do our best to assist.
Please direct all urgent questions to email@example.com and a member of our team will respond as soon as possible. Please note that our office hours are: Mon-Fri from 8:00am-5:00pm.
We are actively working on a pre-order function for the website, however in the interim, if you are needing product to arrive by a specific date, please contact us prior to placing your order so that we can suggest the best day to place your order, however we cannot guarantee ship dates.
Absolutely! Please ensure that you add your gift note on the checkout page. The option to add a gift note is located under 'Extras', above where you would apply any type of coupon code. If you are having any trouble locating this option, please email us at firstname.lastname@example.org before placing your order.
Unfortunately we are a small team and are not equipped to answer questions over the phone. Please direct all inquiries to email@example.com and a member of our team will respond as soon as possible.
GIFT BOX QUERIES
Absolutely, we are more than happy to change your shipping address if necessary. Please contact firstname.lastname@example.org and we will update your shipping address for you. In the event that your shipping address is changed, you will receive a new FedEx tracking number.
If your order has already been shipped, we can still update your shipping address, however, there may be a slight delay in the arrival of your order.
To include a personal message to your gift basket(s) please contact email@example.com and let them know what you would like your personal message to say and we will be happy to include it in the package. Please also provide your order number in the email with details about the shipper and recipient and we will confirm within 24 hours.
In order to expedite the process of fulfilling your orders this holiday season, we are not allowing substitutions of any kind at this time.
We are currently only able to fulfill 50 of the same basket at this time. If you need to order more, or have any specific questions on shipping multiple baskets please contact us at firstname.lastname@example.org
All orders will be processed and shipped within 2-3 business days of your order.
Please allow us 2-5 business days for any bulk orders.
Unfortunately, we are not able to guarantee specific ship dates, however we will do our best to accommodate your desired timeframe as best as possible. Please contact us at email@example.com for all orders you would like shipped at a specific time.
Our gift boxes are shipped from Chicago, IL through FedEx Priority Shipping. The average cost per gift box is $16-$37. We honor our free shipping for orders of $250 or more.
Regalis ships all web orders Monday through Thursdays; due to our limited staff your order may take between 1-3 business days to ship.
Any item labeled as a pre-order or any Live or Fresh Seafood is subject to availably from our fishing partners. We do our best to keep our inventory as accurate as possible, however, these items can be unpredictable.
We ship all perishable items through FedEx Priority Overnight Shipping. This means that once your order shipped it should arrive with-in 24 hours, not that it will necessarily be shipped with-in 24 hours.
We appreciate your patience and support.
Our shipping costs are:
$25 flat-rate shipping on non-perishable items and $50 flat-rate shipping on perishable items.
To qualify for free shipping, add one of our limited-edition $75 specials to your cart. Choose from 1 oz. of Classic Siberian Caviar & a Rose Abalone Caviar Spoon OR 1 oz. of fresh Burgundy Truffles.
If the wrong recipient address is entered we will do our best to accommodate you in any way that we can. If your order has not left our warehouse, or has not been processed yet, we can usually update your shipping address manually. If the order has already been shipped, it is beyond our control to reroute the package as FedEx cannot guarantee updated shipping addresses, and each update takes at least 24 hours to process.
However, we will do our absolute best to get your package delivered in the most timely manner possible.
Due to our limited staff during this time, it may take our team 1-3 business days to process orders. Regalis ships orders Mondays-Thursdays. Any order placed after 8 am EST on Thursdays will typically get pushed to the next available shipping day. Unfortunately, we are unable to cancel orders at this time.
Regalis Foods takes great pride in the product we receive and do everything we can to ensure that it arrives to you in excellent condition. We do pack every order in an insulated box with plenty of ice packs, and dry ice (if applicable).
In the event that your order is stuck in transit due to Weather delays to the point where the product has perished, please contact us at Questions@regalisfoods.com and we will happily reship the items to you or offer you a gift card for the amount of your order.
Due to the high cost of shipping items through FedEx, we will be shipping out your full order once the Pre-Ordered item arrives in house.
If you have any questions, please email us at Questions@regalisfoods.com and we will do our best to accommodate any special instructions.
Yes! All frozen items will ship with multiple ice packs and dry ice. Please note, dry ice may evaporate before you receive your shipment.
Please email firstname.lastname@example.org for any issues related to your order. Please note that we require photographic evidence of any claim made within 24 hours of receipt of your order. We cannot provide any assistance unless we do receive actual photos of the products in question. If you are missing an item from your order, please contact email@example.com and we will either have your order shipped as soon as possible or offer you a credit or refund.
Unfortunately, Regalis is at the mercy of FedEx and due to COVID19 and Weather Related Issues they are currently facing some delays.
We ship all perishable ingredients in custom insulated boxes with ice packs and dry ice that can withstand heat for up to 48 hours. Ideally, all overnight orders will deliver the next day, however some shipments can experience an additional day in transit due to unforeseen circumstances (i.e. : weather, flight delays) . For these particular orders, we will gladly work with you if product is overheated or spoiled.
If you have received your order and there is something wrong, we are happy to assist by email, however we need photographic evidence within 24 hours of receipt.
Please email firstname.lastname@example.org for support
Yes, please be home to accept your FedEx delivery. We are unable to offer credits or returns on orders that were not deliverable and subsequently temperature abused.
FRESH & FROZEN TRUFFLE HANDLING INSTRUCTIONS
Fresh truffles should be wrapped in dry paper towels upon arrival and should be stored in a sealed container or bag. Refrigeration is a must. Another suggestion is storing them with the addition of whole, unbroken chicken eggs. Truffles continually are producing aroma compounds and if stored with eggs, they will “truffle-ize” and permeate the interior egg yolk by sheer proximity. This means that you can enjoy eggs that will ultimately taste like truffles without even having to use your treasured truffle! Other items that “truffe-ize” extremely well are butter, duck fat, or cheese. Truffles have an incredibly short shelf life and you can expect a life of up to 10 days if properly stored.
Although historically the storing of truffles in rice is recommended, rice actually pulls all moisture and flavor out of the truffle and will shorten shelf life by over 50%.
For the best aroma and flavor experience, consume fresh truffles within 48 hours of receiving.
Truffles may occasionally have a small amount of white mold on their exterior called mycelium (just like cheese!), this is totally safe! To preserve the quality of the truffle, simply brush the mold off with a clean towel or small brush. Keeping truffles dry will help control future mold growth.
Fresh truffles are best when served at room temperature. Remove truffles from the refrigerator 2 hours before serving to bring to room temperature. White truffles in particular should never be heated but rather shaved atop a dish with either a truffle shaver, mandolin, or micro-planer “a la minute”, meaning, as soon as its served. Prolonged heat will kill any white truffle flavor so it is important to shave right before consuming. Black Truffles on the contrary can be cooked, and we find that warming/cooking does bring out even more flavor with regards to black truffles.
Truffles bind to fat, so for the best truffle experience, pair truffles with eggs, cheese, cream, or really any fat.
If you are wanting to shave your frozen truffle, only thaw partially. Truffles are 98% water, therefore during the freezing and thawing process your truffle will become soft due to condensation. Once fully thawed, we recommend mincing or thinly julienning.
CAVIAR HANDLING AND SERVING QUESTIONS
Yes! Please store all caviar inside the refrigerator upon receipt. Caviar should be kept as cold as possible so we reccomend storing caviar on a bed of ice in the refrigerator. Do not freeze!
Caviar should be served as cold as possible on a bed of ice.
We recommend consuming caviar within 2 weeks of receipt.
Technically "caviar" needs to originate from a sturgeon. All other "caviar" is considered a "roe".
SEAFOOD HANDLING INSTRUCTIONS
Please be careful when unpacking your live seafood. Their shells may be covered in spines and they have claws that can be very dangerous. Please wear gloves or use kitchen tongs when handling. Please keep them cold and consume within 24 hours of receipt, as they will become weak and die the longer they stay out of water and out of refrigeration.
We pride ourself in carefully packing all of our products especially our live seafoods. We pack our live product in temperature controlled boxes with the aid of ice packs and pump additional oxygen into every box to prolong liveliness. In the rare scenario that you're live seafood arrives dead please contact email@example.com and a member of our team will respond with instructions. We offer a 20% discount for dead seafood on arrival however unforunately we do not offer refunds or returns.
We receive Uni at least three times a week to ensure freshness to all of our customers who purchase this product.
We recommend consuming your Uni with-in 1-3 days after receiving it, however your Uni should remain fresh if refrigerated for at least a week.
Unfortunately due to FedEX safe shipping regulations, we are unable to ship frozen seafood items with dry ice. We instead ship all frozen seafood with ice packs and product will arrive partially thawed and ready to cook and consume.
All of our fresh day-boat fish is cut to order and fulfilled directly from our team of fisherman in Southern California. There is nothing fresher on the market. When we pack all of our fish, we use a salt-ice blend to ensure coldness is maintained throughout its journey from the dock to your door. This salt-ice slurry will smell fishy when you receive your product. There is no need to panic! Please remove the fish from the plastic, pat dry and refrigerate immediately. Please do not judge the fish quality based on the smell of the shipping carton.
If you still think there is something wrong with your order, please send us photos within 24 hours. We cannot process any claims without photos of the product received.
WAGYU MEAT QUESTIONS
We try our best to ensure every cut is within our advertised weight range. Unfortunately, sometimes sizes may vary. If you receive a piece of meat that falls outside of our advertised weight range, please email us for assistance.
Yes absolutely! Due to the extremely high fat content, all of our Wagyu can be frozen for long term storage without any degredation of quality.